Established in 1996, Ausgrid is an Australian state-owned energy utility company responsible for distributing and managing electricity to customers in New South Wales (NSW), primarily within the Greater Sydney area, the Central Coast, and the Hunter regions.

Ausgrid is responsible for maintaining and upgrading the electricity network, which includes more than 200,000 kilometers of power lines, substations, and other infrastructure. The company is committed to providing reliable and sustainable energy solutions to its customers while working to reduce its impact on the environment. As a distribution Network Service Provider (DNSP), Ausgrid plays a vital role in connecting generators and end users to facilitate the supply of electricity to homes, businesses, and industry. In addition, the company invests in renewable energy projects and works with stakeholders to develop innovative technologies, smart grids, and energy management systems to achieve a more accessible and sustainable electricity supply.

In order to develop this function, QEdge Digital Solutions took advantage of the Web Forms for Marketers (WFFM) module of Sitecore, a popular plug-in for Sitecore at the time.

WFFM allows developers to create custom forms, collect user data, and integrate the information into a variety of Sitecore workflows, making it a reliable choice for implementing a GIS-based power outage reporting system.

By integrating GIS technology into outage forecasting and reporting functions, Ausgrid's website can provide accurate and up-to-date outage information to help customers understand the status of their electricity supply. This powerful capability not only improves customer service, but demonstrates Ausgrid's commitment to leveraging technology and innovation to enhance the overall user experience.